About YLELY
Established in June 2020 and headquartered in Shenzhen City, Guangdong Province of China. YLELY is a modern company that dedicates to natural Gem products research, development, design, sales and manufacturing. Our main GEM products include gemstone carvings, healing crystals, health care products, jewelry and so on.
With the strong research capability in natural gemstone products and 12 years industry experience, we have manufactured over 10,000 different types of gemstone products. YLELY always adhere to ”Beauty of Harmony” to core value, while combined with the traditional culture of the world, our products have been exported to over 70 countries and regions as well, such as Europe, USA, Southeast Asia, Middle East, Oceania etc., The ultimate pursuit of product quality and one-stop customized service earned us the trust and high praise of customers all over the world.
We believe, in the case of our constant efforts and persistence, YLELY will be getting much better in the nearly future, and to serve more people around the world.
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Frequently Asked Questions
Here are some of the most frequently asked questions and answers by our guests. Hope it will provide you with reference and help.
About Ordering
Of course. We provide 1 or 2 types for your testing. Please provide us with your Express account No so that we can send it out, otherwise we will charge the necessary shipping costs.
Usually the MOQ for normal products is 100 pieces or 1 kg. For custom or special style, we will consult with you according to the actual situation.
Absolutely, we provide one-stop gemstone customization service. Once we know your preferred gemstone, shape and size, we can then make a model for your reference.
If you have more detailed requirements, please provide us with as many details as possible and we will be happy to work on them in depth for you.
For Production
More than 95% of our products made of natural stones.
For non-natural products, there is a special label on webpage. Meanwhile our salers will inform in advance if you have interested in it.
Usually 3~5 working days for sample order, 15~25 working days for bulk order.
We will evaluate the timing of custom orders on a case-by-case basis and let you know.
Yes, we accept OEM/ODM orders in legal.
If you receive defective products, please notify us of the style and quantity within 10 days, and keep the relevant pictures and videos. We will refund or resend the replacement products for you in the next order.
Express shipping (DHL, TNT, Fedex, UPS and so on), by sea, by air or land.
DDP service is also available.
We currently support T/T, Wire transfer, Paypal, Western Union.
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